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Friday, December 5, 2008

Actual Calls to computer technical support reps:

Get the right computer - 1

Customer: I'm trying to connect to the Internet with your CD, but it just doesn't work. What am I doing wrong?

Tech support: OK, You've got the CD in the CD drive, right?
Customer: Yeah....

Tech support: And what sort of computer are you using?
Customer: Computer? Oh no, I haven't got a computer. It's in the CD player and all I get is weird noises. Listen.....

Tech support: Aaaarrrrgggghhhh!!!

Get the right computer - 2

Tech support: What kind of computer do you have?

Female customer: A white one...

Change of Mind

Customer: I keep getting inappropriate pop-ups on my computer and don't want my wife to think that it's me.'
Advisor: 'I will remove them for you.'

Customer: 'How do I get them back when she is not in?'

Step 1...

Customer: Hi, this is Celine. I can't get my diskette out.
Tech support: Have you tried pushing the button?

Customer: Yes, sure, it's really stuck.
Tech support: That doesn't sound good; I'll make a note.

Customer: No .. wait a minute... I hadn't inserted it into the computer yet... it's still on my desk... sorry....

Seeing Stars

Tech support: Are you sure you used the right password?
Customer: Yes, I'm sure. I saw my colleague do it.

Tech support: Can you tell me what the password was?
Customer: Five stars.

Touch and Go

Customer: I have a huge problem. A friend has placed a screen saver on my computer, but every time I move the mouse, it disappears.

Circular argument

Tech support: How may I help you?
Customer: I'm writing my first e-mail.

Tech support: OK, and what seems to be the problem?
Customer: Well, I have the letter 'a' in the address, but how do I get the circle around it?

Local difficulty

Customer: My 14 year-old son has put a password on my computer and I can't get in.
Advisor: Has he forgotten it?
Customer: No he just won't tell me it because I've grounded him.

Language difficulty

Customer: 'How do you spell 'Internet America' ? Is there a space between 'inter' and 'net' ?'
Tech Support: 'No space between 'inter' and 'net' . It's spelled normally.'

Customer: 'Ok. A-M-E-R-I-C-K?' Tech Support: 'That's A-M-E-R-I-C-A.' Customer: 'I-C-K???'
Tech Support: 'A as in apple' Customer: 'There's no 'K' in apple!'

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Customer: I met a man on the internet, can you give me his phone number?

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